Every platform prints a return label. Pick Pack Track records the reason behind it, so a run of returns shows you whether the problem is your listing, your picking, your packing or your production. Handled in the same place that shipped the order.
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A returns label is a commodity. The reason a customer sent something back is not, and almost nothing captures it in a form you can act on.
Ask most platforms why your returns went up last month and the honest answer is that nobody recorded it. You get a count, maybe a refund total, and a shrug. The information that would actually change something, whether the item was faulty, the wrong size, damaged on the way, or simply not what the listing promised, was never asked for.
That matters more when you make what you sell. A faulty item points at production. A wrong size points at your listing. Damage points at packing or the carrier. Those are four different fixes, owned by four different people, and a single number labelled Returns hides all of them.
Open any despatched order and start a return against it. Pick the items and quantities coming back, choose a reason, and add a note. Partial returns are the normal case, so nothing is prefilled and you cannot return more than was sold.
Pick Pack Track reads the return services your carrier account actually holds and books the label against it. The cost sits on your carrier contract. We add no markup to a label, on the way out or the way back.
A return label carries its own tracking, kept separate from the outbound parcel so your customer is never sent a return number by mistake. You can see what is in transit and what has landed.
Mark a return received when it arrives. Each reason carries a restock default, so a damaged or faulty item is not put back on the shelf by accident, and the final call is always yours with the item in your hand.
Every return has its own page: the items, your notes, the original order and customer, the label and tracking, and a timeline of what happened and who did it.
Returns grouped by what they point at, over any date range, with the products and SKUs behind each one. The report that tells you where to look, rather than how many.
Every return reason is mapped to the part of the business it points at. Wrong size and not as described point at the listing. We sent the wrong item points at picking. Damaged in transit points at packing or the carrier. Faulty points at production. Changed their mind points at nobody, which makes it the baseline everything else is read against.
Watch those five lines over a month and the story is usually obvious. One product with a spike in wrong size is a photograph or a size guide. A packing spike after a change of box is the box. A production spike is a batch.
You can break the same view down by product and by SKU, so a problem that lives in one variant does not hide inside a healthy total.
Returns reporting sits alongside sales reporting, because the two questions are usually asked together.
Returns as a share of orders, so growth does not disguise a rising rate.
Listing, picking, packing, production and carrier, side by side.
The items and variants behind the total.
What returns are costing you in labels.
How long a return takes from raised to received.
Orders and revenue over time, by channel, by carrier and service, with your top products.
Return windows, conditions and exclusions are yours to set and publish. Pick Pack Track records and processes what you decide, it does not impose a policy on your customers or hold them to one of ours.
Customers raise a return with you, the way they always have. If someone lands here looking to return an item they bought, they need the merchant they bought from, because the contract and the goods are theirs, not ours.
Where a carrier offers a returns service, Pick Pack Track reads the services on your account rather than guessing at a list, so what you see is what your contract actually holds.
Royal Mail is live today, with the rest of the carrier list following. Labelless returns, where your customer shows a QR code at a Post Office or parcel shop instead of printing anything, are on the same path.
Pick Pack Track joins orders, stock, production and multi carrier shipping in one place, and returns close the loop. Join the waitlist for founding customer pricing.
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